By Agosh Baranwal on Jun 11, 2020 11:26:11 AM

    Basics of how to manage your orders

    Orders, as the same suggests are the product delivery requests that your customers place on your ecommerce store. Under "Orders" section in your Abicart dashboard are all orders that your store receives. You can sort them as you want, manage them according to your needs, or export them. Here we will discuss the basics or managing your orders.

    Search for specific orders:

    You can search and sort orders received based on

    • Order Information: Order number, Order date, Cancelled
    • Payment: Currency chosen, VAT applied or not
    • Customer Information: Buyer name, Buyer email, Buyer address, Buyer country, Delivery country.
    • Product Information: Article no., Product Category
    • Other: Paid, Sent, Discounts, Payment method, Delivery method, Order label

    You can add as many fields from above as you need. To search use the "Add search parameter" function. This filtering is then saved so that they remain when you visit the order page next tim.

    Export order

    If you want to export all orders, there is a feature that creates a CSV or SKV file that you can edit on your computer and then import back or to another system. The file type that is created is determined by the store's export settings, which can be adjusted under Settings -> General -> Export settings.
    If you only want a selection of all orders, you can enter values ​​in the search function on the page and then click on "Export orders", eg. if you only want to export orders between two specific dates.

    The name of countries exported is always in English, e.g. "Brazil". Possible states or provinces are in the main language of the country in question, e.g. "Espírito Santo" (here: Portuguese). If you export a CSV file, point is used as decimal separator (eg SEK 13.20) and if you export a SKV file, comma (eg SEK 13.20) is used.

    Perform function on selected orders

    If you want to create address labels or delivery notes, you can do this here. Select the current orders by checking the box to the left of each order and then select the function.

    Detailed order information

    To see all information about an order you can click on the order number. You then enter the order page itself and can see which products have been purchased, customer information as well as what delivery and payment method is used and possibly information on export status to external systems (transport and financial systems).

    You can view more information on some of the blocks by clicking the arrow in the upper right corner. For example, if you want to mark an order as paid but not sent, click the arrow on the "Take action" block. Then make sure that only the action (s) you want to perform are selected before clicking the button.

    Activate / charge reserved orders

    In most cases, when a purchase is completed, the order is reserved. You then need to activate / charge the order when it is sent away for the money to be paid out.

    To activate / charge an order, go to Orders -> click on the order number -> in the "Take actions" box, make sure the "Debit ([payment method name])" check box is selected and then click on the "Perform selected actions" button. . Then the transaction will be activated at the payment service and the money will be deducted from the buyer's card and / or invoice sent out depending on the selected payment method.

    You can also activate the order in the order list.
    Then you click on the icon with a flash on the far right.

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